Support

Placeholder. More questions and answers are coming.

Where is the game?

At play.geckohana.com. It runs in your browser, free.

My island is gone after the move

A browser keeps saves per web address, and the game moved from geckohana.com to play.geckohana.com.

• If you signed in: open play.geckohana.com and sign in the same way. Your cloud save comes back.
• If you played as a guest: open geckohana.com in the same browser. A note there offers Download my save. Then, in the game, go to Profile > Settings > Import save and choose the file.

How do I move my island to another device?

Sign in, and your island follows you. Or use Profile > Settings > Export save, and Import save on the other device.

How do I delete my island or my account?

• Delete island: in the game, open your profile and choose Delete island. It erases your island's saves and keeps your account and its sign-ins.
• Delete account: in your profile, choose Delete account and type DELETE to confirm. It erases your account and all its data at once.
• A guest island lives only in your browser. Clearing the site's data in your browser deletes it.

Is it safe for children?

Geckohana is for players 13 and over. Anything to do with money or wallets is for adults 18 and over.

Contact

Placeholder: a support address is coming. For now, reach us on X at @geckohana.